13624 Memorial Dr, Houston, TX 77079
Brenda, I thank you for your and Ken’s support and excellent service over the last 17 years. It’s always been a source of great comfort to me knowing I could always turn to you, Ken and the Agency if I ever needed to. Plus you gave me that pep talk about living in the Heights when I first asked about buying this house here which I have loved. It was truly the luck of a novice to Houston that I bought a house that never sustained serious damage through 3 hurricanes, numerous tropical storms and 3 500 year floods! I know we’ve drifted apart over the years, but all the good feelings and the confidence in your support had I ever needed it always remained and remains. Please use me as a testimonial any time!
Thank you Denise, always great to work with you and you always come through. You are a true representative of someone who does their job well and works for the client and thank you.
I have been with Memorial Insurance since 2009. Our home builder referred us to Memorial Insurance for our homeowner's insurance. I have been extremely happy with them. Everyone that I had dealt with have been so amazing and professional. Their expertise is on point. Its so hard to find great customer service these days and Memorial Insurance has gone above and beyond. I would not change them for anyone else. Keep up the amazing job.
After reading all the good reviews, I stopped by today to transfer my homeowner insurance & I’m sure glad I found this Agency. Sandra was very professional, knowledgeable & friendly. Thanks to Sandra for taking good care of my homeowner insurance. Highly recommended!
You are WONDERFUL. Every time I need you, you’re super responsive and take the best care of me in record time. Can you please give me your boss’s email so I can give you a rave review? Thank you SO much!
Your office is great and I will continue to send borrowers your way. It is all about the service you provide :) You all are awesome!!!
D.P. (loan processor), Houston
I have multiple policies with Memorial and have been with them 10 years. They always sold me a great policy from a reliable insurer. The customer service is better than I have ever gotten anywhere and somehow it keeps getting better.
Mayra is 5 stars in my book. After my husband passed, one of my one million "new" duties was figuring out the insurance. After being w/one of the largest insurance companies in the US, I decided it was time for a change, especially since the rates were constantly increasing. That is when a friend suggested I call Safeco. I made the call to Safeco and was placed w/Mayra. Every renewal date Mayra looks for the best rates for my auto and house. She is professional, dependable, knowledgeable and patient.
I have been with Memorial Insurance Agency as a client close to 15 years, if not longer, I enjoy their professional and knowledgable service every time I call. Most of the time I work with Denise, she is great!
Mayra, thank you so much for helping me with all of my insurance policies in such a short time frame. I really appreciate your fast customer service, and I look forward to being a client for many years to come.
Ken: Thank you so much for your attention in this matter. I spoke with Justin earlier this morning and am happy to say he will be working on this right away. I hope you have a new customer in my father-in-law and it works out in the best for both of you. You have always done such a wonderful job with our insurance needs and I really do appreciate your hard work. Over the years I have sent you several referrals and you don’t just treat me with great care but everyone that comes to you. Due to your excellent service I will continue to recommend anyone with an insurance need to you. Thank you so much.
I have been using Memorial Insurance for all my insurance needs (home, auto, motorcycle, rental property, liability) since 2004. Service is always fast, friendly and professional, and they always find me the lowest rates.
J.C., Missouri City
Mayra always provides a great service for my needs.
I have forwarded to you a copy of the HUD closing documents. And yes, we moved to California permanently due to family situation. Thanks again for your awesome service. If someone asks for insurance services in Texas, I will surely recommend your office.
C.V., Palo Alto
Hey there. I wanted to be sure you have everything you need for Mr and Mrs G. They were way too high with the agent they sent us. By the way you got rave reviews from them. She was so pleased after speaking with you. Want you to know we love hearing that, and we know you always take such good care of our clients!!! Thanks Katrina.
C.C. (Loan Processor), The Woodlands
Thanks Ken. That’s why I like doing business with you guys! You take care of your customers. The two most important people in Texas are your insurance agent and your AC guy! LOL
You ROCK! You've helped me and my family out so much and can't thank you enough!
Hello Mayra. Thanks for taking care of this for us and following thru on it to the end and letting us know. We appreciate it.
D.C., The Woodlands
Awesome! Thank you for doing that for us. I always talk about you guys and how much you do for us and your clients. (I was actually just telling my mom about it this past week). We appreciate the open communication you have with us and always letting us know when there is a change, whether it's an increase or in this case a decrease.
Thank you for your work to compare my insurance! Your honesty is greatly appreciated.
Dominic, perfect! Now I can relax and get ready for the family vacation. Thanks for all your help and staying on top of things all along the way! If anybody asks me for an insurance reference, I'll be sending them your way.
Stephanie was great. We have been corresponding back and forth. I am really pleased with your organization. I appreciate you.
Mayra was super efficient in helping us reduce our rate, get it changed and ID cards out before the next billing cycle! Super impressed!
Good work. The total loss claim rep explained the loss process in detail. He answered all my questions and said the rental car will be extended for seven (7) days until July 25th. Thank you for leading this effort to drive my claim to the finish line.
A.B., Sugar Land
My insurance agent Mayra is the best! She always helps me out when needed and looks out for my best interest!
Sandra is a godsend, she always goes above and beyond for me! She gives a GREAT customer service! She is the BEST!!
Good morning Dominic. You and your team are amazing! Thank you so much for your updates and for being on top of your game. Have a great week!
T.A. (mortgage broker), Houston
Mayra Reyes is an absolute pleasure to work with! She is pleasant, professional, knowledgeable and courteous. She always follows up immediately, and patiently answers any inquiries that I may have. Will definitely contact her for any future insurance needs, and will DEFINITELY recommend her to family and friends. Thanks so much! :)
Thank you Brenda. That is exactly why we switched to Memorial!
Thanks Dominic. Sandra has actually already looked into this for me. She's been great and has kept me in the loop. Safeco had the best rates and coverage for me. I appreciate y'all following up.
Ken: I'm not sure exactly who you are within Memorial Insurance, but just wanted to send a note of gratitude. Though things may very well fall through prior to closing, I just wanted to say Denise went above and beyond to exceed my expectations. She’s earned a life-long client with what she’s pulled off, with last minute notice due to poor execution with my lender. She consistently maintained her professionalism and is a clear and responsive communication. She is an invaluable asset. Having her in my corner eliminated one less variable I’m dealing with. Just wanted to share where credit is due.
Happy New Year to you guys as well. Thanks for always responding in a very professional manner. I am so glad that you insure my home.
Mayra with Memorial Insurance is wonderful !!! She will always work to find the very best coverage at the best price. As a Realtor, I appreciate all she does for me, my family and my clients !!!
Sandra and Katrina: Due to your excellent customer service, I am once again opening new business with you.
Justin: I just wanted to let you know that before I found Memorial Insurance on Google, I had tried Progressive and State Farm. Neither could get the job done. You got me insurance same day. Just wanted to say great job and thank you. I appreciate having a competent insurance agent to call after dealing with 2 other agencies that couldn’t deliver.
Hey Sandra ….. yes, for this year we'd like to stay with Safeco for our HOI. Is there a link you can send me to make the payment? Thanks so much for your help in all of this. I've always enjoyed working with Memorial Insurance. You're the best.
I can't thank Mayra Reyes enough for all her help. She is always there when I need and quickly addresses my insurance questions or needs.
Dominic, thanks you for all the help, it was a pleasure having you in my corner.
Justin, I would like to compliment your customer service. It has been fantastic working with you so far, and so much easier and better than with any of the other 10 agents I have worked with in this process, so thank you!
Thank you Dominic. You and Sandra are the reason we are staying put. Customer service as well as doing what you can do within your power for the consumer means a great deal to Jen and I